FAQ

SWIM LESSONS
What is a session and how long is each and how do I schedule them?

A session is typically 8 half hour lessons.  Private and semi-private lessons are scheduled on an appointment basis and you can do as many as you want but there is a price discount if you book 8.  You can schedule them as often as you’d like, providing we have an instructor who works the same days that you request.  Group lesson are built in advance and you can register for those on our GROUP LESSONS page.

Should a parent attend the lesson?

For outdoor lessons parents may sit on deck out of site of students.  Parents are currently not allowed to sit on deck to watch lessons during indoor lessons.  For indoor lessons in Winchester, we will have a live feed broadcast into the lobby for viewing.  



Does a parent get into the water?

Only if the child is under the age of 3 and it’s really up to the parent.  Some children under the age of 3 will get into the water with the instructor by themselves, but for the very young children, it’s not only about teaching the child, but also showing the parent how to work with the child when the instructor isn’t around.



What age is a good age to begin lessons?

The American Academy of Pediatrics recommends that you not begin formal swimming lessons until kids are at least 1 year old.  However that doesn't mean that your younger children can't be taught to enjoy the water though.  The American Red Cross suggests that these lessons begin at 6 months of age. We offer infant and toddler aquatic programs that will teach your kids to enjoy being in the water. They can also help teach parents about how to be safe around the water. However, these types of programs do not decrease your child's risk of drowning and are not a substitute for adult supervision and safety in the water.

When and where are the lessons?

Lessons are available Monday through Sunday between 9:00 a.m. and 6:30 p.m. year round.  During the summer we offer lessons at some of our commercial client pools.  Please visit our locations page for more information.



What should my child bring to the lessons?

Please bring a bathing suit and a towel.  If they are learning strokes, goggles are permitted only if they are comfortable opening their eyes under water.

 

What if I miss a lesson?  What is your makeup/cancellation policy?

The SSA makeup policy differs depending on the type of lesson.  An EXCUSED absence is one in which we were notified prior to the lesson.  An UNEXUSED absence is one in which were not notified prior to the lesson.  In the event that class is cancelled for WEATHER, POOL MAINTENNANCE ISSUES, or INSTRUCTOR CANCELLATION, an EXCUSED absence is given.

 

 

1.            PRIVATE LESSONS: An EXCUSED absence is one that is given up to 2 hours before the start of class time.  Notice must be given to the instructor directly (it is the parents' responsibility to get the contact information of the instructor).  If no notice of cancellation is made within 2 hours of the class start time, class will not be made up and there will be no refund for the missed class.   Makeups will also be issued for cancellation due to inclement weather, contamination and equipment failure and instructor cancellations.  Date for makeup will be arranged between parent/instructor. If student is late, the given session will still start at the originally designated time.  It is up to the instructor, if any sessions are to be extended into the following half hour due to client tardiness.

2.            SEMI PRIVATE/PRIVATE GROUP CLASSES:  UNEXCUSED absences will not be made up and there will be no refund for the missed class.    If scheduled class takes place and one person has EXCUSED absence, a makeup can be scheduled.  Makeup must be made in another class that is already on the schedule.  NO special makeups are given for these classes and parents MAY NOT use these missed classes as credits towards future classes.    If all parties in class agree to cancel on any given day, a makeup can be issued for that class as long as a date/time are agreed on by all parties  EXCUSED absences will be marked if class is cancelled on behalf of SSA due to weather, pool issues or instructor issues.  When possible the instructor will work out a makeup for everyone as long as the date is agreed upon.  If makeup class is not scheduled where all parties can attend, parent can use those missed classes as credits towards future classes. NO REFUNDS.

3.            GROUP LESSONS (PUBLIC):  UNEXCUSED absences will not be made up and there will be no refund for the missed class.    EXCUSED ABSENCES will be marked when proper notification is given.  Parents can get makeup in another class that is in session by doubling up one week or coming to a class in the following session.  Parents MAY NOT use these missed classes as credits towards future classes.   EXCUSED absences will be marked if class is cancelled on behalf of SSA due to weather, pool issues or instructor issues. NO REFUNDS.



What do the lessons cost? When do I pay?

Prices vary depending on age of student and type of lessons.  Please visit our group lesson page for more information.   We do offer family discounts for multiple children in the program at the same time.  Payment is due prior to or on the first day of class, along with the signed registration/policies/waiver.  There is an annual Registration Fee of $25.00.

Can my child learn to swim in eight classes?

All children learn at their own pace.  We will work hard to meet our goals in each class, however your child may not perfect all the skills needed to be en efficient swimmer at the end of eight lessons.  Some swimmers will do more than others, but do not compare your child to others as they are all individuals and will develop skills at their own pace.  



VISIT OUR SWIMMING LESSONS PAGE FOR MORE INFORMATION





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